Helpdesk Technician provides first level technical support to end-users via phone, email and remote-control sessions. Support issues will cover email, workstations, servers, printers, networks, ISPs, cloud-applications, and vendor specific hardware and software.

Education / Certifications :

• Relevant IT Certifications: Microsoft, CompTIA, etc.
• Bachelor or higher Degree in Information Technology, or related fields desirable  

Work Experience:

• 1-5 years of IT Support experience 
• MSP experience is a bonus Skills or Abilities: 
• Positive communication habits (people skills, listening skills). 
• Good written, verbal & phone skills. 
• Patience, especially in tense situations. 
• Eager and willing to help others. 
• Ability to work on a team. 
• Ability to multitask.
• Strong troubleshooting skills. 
• Working knowledge of Desktops (PC and Mac), Servers, Mobile Devices, Active Directory, Microsoft Exchange, Office 365, cloud computing, databases, WAN, LAN, VPN, DHCP, DNS, TCP/IP, VOIP, Firewalls, Switches, iOS and Android devices, etc. 
•  Knowledge of IT Support ticketing systems

Send resumes or queries to kate@radiantheritage.com