Helpdesk Technician

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Helpdesk Technician provides first level technical support to end-users via phone, email and remote-control sessions. Support issues will cover email, workstations, servers, printers, networks, ISPs, cloud-applications, and vendor specific hardware and software.

Education / Certifications :

  • Relevant IT Certifications: Microsoft, CompTIA, etc.
  • Bachelor or higher Degree in Information Technology, or related fields desirable  

Work Experience:

  • 1-5 years of IT Support experience 
  • MSP experience is a bonus Skills or Abilities: 
  • Positive communication habits (people skills, listening skills). 
  • Good written, verbal & phone skills. 
  • Patience, especially in tense situations. 
  • Eager and willing to help others. 
  • Ability to work on a team. 
  • Ability to multitask.
  • Strong troubleshooting skills. 
  • Working knowledge of Desktops (PC and Mac), Servers, Mobile Devices, Active Directory, Microsoft Exchange, Office 365, cloud computing, databases, WAN, LAN, VPN, DHCP, DNS, TCP/IP, VOIP, Firewalls, Switches, iOS and Android devices, etc. 
  •  Knowledge of IT Support ticketing systems

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